@techreport{BickBörgmannSchlotter.2009, author = {Bick, M and Börgmann, K and Schlotter, T}, title = {ITIL Version 3 – Eine Betrachtung aus Sicht des ganzheitlichen Wissensmanagements}, series = {ESCP Europe Working Paper}, number = {45}, address = {Berlin}, type = {Working Papers}, keywords = {IT Management}, year = {2009}, bild = {}, }