@article{BickBörgmann.2008, author = {Bick, M and Börgmann, K}, year = {2008}, title = {IT Service Management Support System (IT-S3) — wertorientierte Einführung und Etablierung von IT-Servicemanagement}, journal = {HMD Praxis der Wirtschaftsinformatik}, keywords = {IT Management}, pages = {29–37}, volume = {45}, number = {6}, doi = {10.1007/BF03341153}, bild = {}, }