@article{BickBörgmann.2008, author = {Bick, M and Börgmann, K}, year = {2008}, title = {IT-Servicemanagement in deutschen Hochschulen}, journal = {HMD Praxis der Wirtschaftsinformatik}, keywords = {IT Management}, pages = {105–113}, volume = {45}, number = {3}, doi = {10.1007/BF03341217}, bild = {}, }